Lahar Gursahani

Success Stories

Role-Based Access Control & Azure PIM Security Governance

Role-Based Access Control & Azure PIM Security Governance

Engineered enterprise Entitlement Management matrices and operationalized Azure Privileged Identity Management (PIM) onboarding workflows.

Enforced least-privilege governance across Entra ID and ServiceNow workflows to lower identity attack surfaces and meet regulatory compliance.

Cloud Contact Center Migration Across 22 Business Lines

Cloud Contact Center Migration Across 22 Business Lines

Managed vendor compliance and executed cloud migration of 22 separate lines of business from legacy Genesys to Five9 CCaaS.

Delivered omnichannel IVR call flows, voice biometrics, credit card payment integration, and transactional/master data migration strategies.

ServiceNow ITSM Implementation & BMC Remedy Retirement

ServiceNow ITSM Implementation & BMC Remedy Retirement

Led requirements elicitation and dynamic UAT cycles for enterprise ServiceNow ITSM implementation replacing legacy BMC Remedy across Manitoba Public Insurance.

Transformed enterprise IT service management through ITIL compliant process models, CMDB integrations, and standardized incident, problem, and change workflows.

Key Projects

Successfully completed key project initiatives within the product lifecycle, managing multiple priorities, and operated with high degree of autonomy while still collaborating with enterprise architects, leadership and business for alignment.

Connectivity Platform Modernization

Budget: USD $1M–$5M

Team Size: 35+

Challenge: Led the modernization of Dell's legacy Secure Remote Services (SRS) platform, consolidating redundant systems into a next-generation microservices architecture. Managed complex technical transformation while ensuring zero disruption to mission-critical customer operations across Dell EMC's infrastructure portfolio.

Solution & Approach: Directed end-to-end delivery using hybrid methodology with 4 cross-functional feature teams. Implemented scrum-of-scrums checkpoints, facilitated war rooms for P0 defect resolution, and orchestrated comprehensive architecture redesign. Managed stakeholder alignment, risk mitigation, and seamless production cutover.

Key Impact:

  • Successfully launched Gen 4 CHUB platform on time and within budget
  • Eliminated vendor lock-in through microservices architecture
  • Reduced mean time to resolution for enterprise customers
  • Delivered measurable ROI through reduced licensing costs

Core Skills Applied: Agile/Scrum Leadership • Technical Project Management • Product Strategy • Stakeholder Management

KEY ACHIEVEMENTS

From challenge to
measurable impact.

A journey of transforming complex technology challenges into scalable products, stronger teams, and measurable business outcomes.

01
12+

Years of Consulting Experience

Over 12 years' experience in private and public sector technology initiatives.
2026
02
22

Lines of Business Integrated (CCaaS)

Migrated and integrated 22 separate lines of business onto cloud CCaaS platforms.
2026
03
75+

User Interviews Conducted (ERP)

Led cross-functional stakeholder interviews defining business processes and data maps.
2026
04
12+

Enterprise Projects Delivered

Broad experience in end-to-end enterprise software implementations and UX creation.

2026