Hi, I'm Lahar Gursahani

Senior Business Analyst, CSPO®️, CAPM®️
I help organizations turn complex technology change into clear, adoptable business outcomes — leading requirements, process design, and stakeholder alignment across ITSM, identity & access, and digital experience platforms.

12+ years of business analysis experience across private and public sector technology initiatives — retail, insurance, e-commerce, banking, fleet management, and provincial and municipal government. Proven success driving Manitoba Public Insurance's enterprise ServiceNow, CIAM, and identity access transformation.

Now open to what's next. Let's turn your next transformation into a success story.

MY PROFESSIONAL JOURNEY

Career built on crafting technology solutions
that deliver key outcomes:

Customer Value Business Impact Strategic Thinking

12+ 2026

Years of Consulting Experience

Over 12 years' experience in private and public sector technology initiatives.

22 2026

Lines of Business Integrated (CCaaS)

Migrated and integrated 22 separate lines of business onto cloud CCaaS platforms.

75+ 2026

User Interviews Conducted (ERP)

Led cross-functional stakeholder interviews defining business processes and data maps.

12+ 2026

Enterprise Projects Delivered

Broad experience in end-to-end enterprise software implementations and UX creation.

VISUAL OVERVIEW

My Fit Visualized

Click to Enlarge Matrix

FREQUENTLY ASKED QUESTIONS

Have questions? I've got answers.

Here are some of the questions I’m most frequently asked about my experience, approach, projects and working style.

Still have a question? Let's talk

01 What is your experience in requirements engineering?

I have over 12 years experience conducting requirements elicitation, analysis, and validation. I design high-quality requirement specification documents (BRDs, FRDs), customer journey maps, and sprint deliverables within Agile/Scrum frameworks.

02 What enterprise software systems have you implemented?

My implementation background includes ServiceNow ITSM platforms, cloud-based Contact Center as a Service (CCaaS) environments, Microsoft Dynamics 365 ERP systems, Adobe Experience Manager (AEM) websites, and Identity Governance (IAM/CIAM) models using Entra ID.

03 How do you coordinate business users with technical teams?

I translate high-level business goals and customer feedback into concrete technical specifications, data flow mappings, and user stories. By facilitating JAD sessions and collaborating closely with solution architects and product owners, I ensure the development team builds the correct solution.

04 Are you comfortable managing vendors and contracts?

Yes. During large-scale projects like CCaaS contact center cloud migrations, I serve as the single point of contact for vendor management, ensuring delivery milestones, scope, quality, and service level agreements (SLAs) are met.

05 What certifications or methodologies do you follow?

I follow Agile and Scrum methodologies for sprint coordination and requirements backlog optimization. I also leverage Lean Six Sigma principles for business process re-engineering and waste elimination, and use the ADKAR change management framework to drive organizational adoption.